Wooflore Privacy Policy

Effective date: June 4, 2021


In online businesses like ours, we rely on all kinds of tools and apps (which are typically run by other online companies) to make things work - from promoting and running ads for our products, to taking orders, fulfilling/shipping, and helping our customers work through issues. There is so much technology involved to make an eCommerce company run...and this tends to mean a lot of data collection. 

While our product is not of a serious nature, we take customer data collection seriously. For us, that means a beefy policy that goes in-depth on the many ways we collect, use and store data so that you as our customer can be well-informed and make changes to how we collect data relevant to you, if you wish. 

Please forgive the length! We just want our lawyers to sleep at night 🙈 

To help you scan and find particular sections of interest, we have strived to use clear headings throughout the policy.

About This Policy

As mentioned above, we created this Privacy Policy to make sure you understand the type of information we collect, when we collect it, how we use it, and your rights to access it. This information may be collected through wooflore.com and other websites that link to this Privacy Policy, email communications with Wooflore staff, and any mobile services or applications offered by Wooflore.

In sum, this Privacy Policy explains: 1) what information Commerce Craft, LLC doing business as Wooflore and its parent, subsidiary, and affiliate companies (collectively, "Wooflore", "we", or "us") collects and why we collect it; 2) how we use this information; and, 3) how you can access this information, update it, or correct it.

Please read through our policy carefully!

About The Information We Collect 

Personally Identifiable Information ("PII")

Depending on how you interact with our website, we may need to collect "personally identifiable information" ("PII"). This PII can include information such as your name, your contact information, your shipping information, your IP address, and your billing information (such as credit card account data). We may also collect “non-personally identifiable information” (“Non-PII”), which is information that cannot be directly associated with you.

We collect PII when you provide it to us through your use of Wooflore.com (e.g. when you create an account, purchase a product, sign up for our email newsletter, etc.) or when you place or update an order with our customer support team and give any personally identifiable information over the phone or email to an employee or contractor of Wooflore. 

In addition, we may combine the PII and Non-PII we collect from you with additional information provided by third-parties (such as signing up for or linking a Google or Facebook account). While we would never consciously collect or obtain data about our customers in an unethical manner, we will not be held responsible if we inadvertently obtain data from a third-party source that was collected in an unethical manner. However, if we learn that any third-party PII was collected unethically, we will cease using such data and will take steps to prevent our collecting that PII again. Please contact a Wooflore customer support representative if you think your PII was provided to or collected from a third-party in an unethical manner.

Finally, we will not collect your PII unless you give us express or implied consent to do so in the first place. For more information on the differences between express vs. implied consent, check out this website provided by Canada’s Anti-Spam Legislation (CASL) enforcement agency: www.crtc.gc.ca/eng/internet/infograph.htm.

If you decide you would like us to stop collecting your PII, simply contact a Wooflore customer service representative or click here. We will also seek to comply with customer Do Not Track (DNT) requests submitted through their web browsers pursuant to the California Online Privacy and Protection Act (CalOPPA). You can learn more about submitting such DNT requests within your web browser here: https://termsfeed.com/do-not-track.

Non-Personally Identifiable Information ("Non-PII")

As we mentioned above, Non-PII is information that cannot be directly associated with you. We automatically collect certain Non-PII when you use Wooflore services. For example, we collect information about the devices you use to connect to our services (such as the IP address of your computer, the numeric identifier of your mobile device, or whether you are accessing our website via VPN or Proxy) and about how you use Wooflore services (such as what time of day you visit our website, etc.). Our advertisers and ad servicers may also collect Non-PII outside Wooflore services to measure the success of our digital advertising campaigns. We use the Non-PII that we collect for a variety of purposes such as to provide and improve Wooflore services, to prevent fraudulent access to and hacking of our website, and to analyze and improve our content and advertising to provide the most relevant messages to our current and potential customers.

The PII we collect is used to provide, analyze, and improve our services (e.g. process, fulfill, and ship orders, respond to customer support requests, make changes to current orders, etc.) and to conduct marketing across print and digital mediums. If you willingly subscribe ("opt in") to our email list, we will send you periodic emails about a variety of topics including, but not limited to: new products, special sales, blog content, company updates, employment opportunities, etc.

We share email activity data with our marketing email providers (Klaviyo and Mailchimp) to help them better target our marketing emails to our customers. While our marketing email providers have access to email addresses and email activity and may share bulk/non-specific activity data (e.g. Non-PII), no email addresses, specific email actions, or other PII are ever shared with other third parties. Should a consumer wish to “opt out” of this sharing, that consumer simply needs to opt out of marketing email from us and will be promptly removed from all email lists. There is an Unsubscribe link in the bottom of each email we send out or you may contact a Wooflore customer service representative

Note: Wooflore endeavors to abide by the principles of the U.S.-EU Privacy Shield framework. More information on the protections this affords you and your PII can be found here: www.privacyshield.gov/welcome

Analytics and Digital Tools

Our website also uses third-party analytics tools such as Google Analytics. Please click here for more information about how data is collected and processed in connection with our Google Analytics service: www.google.com/policies/privacy/partners/.

Wooflore and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors, what promotions visitors like to see, and to gauge the success of our advertising campaigns.

In addition to Google Analytics, we use a number of data collection and advertising platforms and services that help us make informed decisions about our website’s layouts, content, offerings, and advertising. These include, but are not limited to:

  • Shopify and third-party apps connected to the platform including but not limited to Loox for customer review collection, Lucky Orange for onsite behavior analytics, Privy for pop-ups and email marketing, etc. Shopify’s privacy policy can be found here: https://www.shopify.com/legal/privacy
  • Print providers that may print product and fulfill orders on our behalf (e.g. Customized, Printify, Printful, Gooten, etc.)
  • All Google advertising and analytics platforms (e.g. Google Analytics, Google Ads, DoubleClick, Google Tag Manager, Google Optimize, Search Console, etc.). These are used to collect data about user behavior on the site and to market to users through paid search and display campaigns. You can explore your options to opt out of Google advertising by clicking here: www.google.com/intl/en/policies/privacy/#infochoices or here: www.google.com/settings/ads/onweb#display_optout.
  • Retargeting tools like Google Dynamic Remarketing and AdRoll. These use pixels to track users and enable us to advertise to visitors who have visited the site previously. You can learn about your choices to opt out of these services on the Google link provided above or here: www.adroll.com/about/privacy.
  • 3rd-party social media management platforms such as Sprout Social. You can learn more about Sprout Social and its policies here: https://sproutsocial.com/privacy-policy.
  • Facebook (incl. Instagram) and its advertising and social media platforms. You can learn more about Facebook’s privacy policies and remarketing by clicking here: https://www.facebook.com/about/basics/advertising.
  • Snap and its advertising and social media platforms. You can learn more about Snap’s privacy policies and remarketing by clicking here: https://www.snap.com/en-US/privacy/privacy-policy
  • Search analytics tools like SEMrush. These collect data about the website’s search engine rankings and general comparisons to competitors. Specific metrics include number of website visits, pages visited, backlinks and keyword usage. You can learn about your choices to opt out of SEMrush services by clicking here: https://www.semrush.com/company/legal/privacy-policy.
  • SMS and messaging apps like Postscript. Please read Postscript’s policy here: https://www.postscript.io/privacy/

Note: You can learn about generally opting out of a variety of online advertising services by visiting the following websites:

We do not disclose your PII to third parties, except as follows:

  • To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or taking orders) and have agreed to use your information only for the purposes we request;
  • For us to send offers to our customers on behalf of our affiliated companies and on behalf of other non-affiliated partners;
  • When we believe disclosure is necessary to comply with applicable law, legal process, and/or governmental authorities;
  • When we believe disclosure is necessary to enforce our privacy policy and other agreements, or to protect our rights, our customers, our property, our employees, or others; and
  • If we are involved in a merger, acquisition, bankruptcy, partial or total sale of assets, or other corporate change.

For reasons mentioned previously in this Privacy Policy, we may disclose de-identified, aggregated, or other Non-PII to third parties.

Note: Wooflore seeks to work with third parties that abide by the principles of the U.S.-EU Privacy Shield framework. More information on the protections this affords you and your PII can be found here: www.privacyshield.gov/welcome

Your Choices

With your PII and Non-PII, you have the option to change, correct, or delete your information as well as the choice of not hearing from us again. You may deactivate your profile and user account with us. There are also several ways you can control our use of your PII and Non-PII in connection with marketing and promotions.

To deactivate your profile and user account

To deactivate your customer account with us, please contact a Wooflore customer support representative using the contact form we link to below.

To remove your name from our customer lists.

You can choose to decline communications from us at the point we request your PII. Or, after we have collected your PII, you can choose to stop our communications, or stop us from sharing your information with other companies for their marketing purposes. To exercise any of these options, please contact a Wooflore customer support representative using the contact form we link to below.

To stop email communications.

If you receive email communications from us and want to opt out of receiving such communications in the future, you can click the "Unsubscribe" link at the bottom of the promotional email.

Social media, reviews, and the information you post.

It is your choice whether you want to post your PII to social media or other public platforms (we don’t recommend it). Just remember that the information you share about yourself, whether PII or not, in a public open forum will be considered public information for the purposes of this policy. This also includes your choice to post reviews of Wooflore products on public platforms (note: a Wooflore customer service representative may reach out to you regarding your reviews). If you don’t want your information to be public, please don’t post it to one of our social channels, on our website, or on third-party social media platforms. We will not be held liable if others use the information you post in an unethical, obscene, or inappropriate way. If you do decide to post your information, be sure to check the privacy policies or terms of use of third-parties prior to posting on their platforms. Contact a Wooflore customer service representative if you are unable to remove PII that you have posted to one of our social channels or website.

Other choices.

Please see below to learn about your choices regarding our use of cookies and interest-based advertising.

Correcting or Updating Your Information

If you would like to request changes to the PII that you have previously provided to us, you may either do so through your customer account settings, email preferences, or by contacting a Wooflore customer service representative using the contact information below.


We may use "cookies," "web beacons," and other similar technologies to collect information in connection with Wooflore services and our advertisements. Our partners and third-party vendors may use cookies as well. When we reference “cookie” or “cookies”, we’re not talking about the tasty morsel. A "cookie" is a computer file that acts as an identification card for your computer to distinguish your browser from others and enable us to serve you better. For example, we use cookies to save products in your shopping cart while you browse our website and to track the effectiveness of our marketing and advertising campaigns. Similarly, a "web beacon" is a technology that can recognize specific cookies and convey information about that browser. We do not use these technologies to collect PII.

Most browsers accept cookies automatically. You may be able to set your browser to reject and/or delete cookies. For instructions, check your browser’s technical information. However, bear in mind if you reject or delete cookies then this may disable or interfere with features of Wooflore services offered through Wooflore.com or other websites you visit. We recommend that you leave cookies “turned on” so we can offer you a better shopping experience on our sites.

Interest-Based Advertising

We may work with third-party advertising companies that collect and use information about your online activities across sites over time in order to deliver more relevant advertising when you are using Wooflore services and elsewhere on the Internet. This practice is known as interest-based advertising.

You may visit http://optout.networkadvertising.org/#/ or http://optout.aboutads.info/#/ to learn more and to opt out of this type of advertising by companies participating in the Digital Advertising Alliance self-regulatory program. We do not operate or control these sites, and are not responsible for the opt out choices available there. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. If you delete, block or otherwise restrict cookies or use a different computer or Internet browser, you may need to renew your opt out choice.

Mobile Site Access and Location Based Services

Wooflore’s website, our services, and tools can be accessed using a mobile device. This Privacy Policy applies to all such mobile access.

When you access our website or services using your mobile device, we may receive certain information related to your location and your mobile device. This information allows us to provide you with location based services, better search results, and other personalized content. You can always opt out of or modify your mobile device’s location services in the settings menu. If you are unsure about how to change or disable your device’s location services, please contact your mobile service carrier or device manufacturer.


Minors Under 13

The online experience, services, and products offered through Wooflore.com are not intended for the use of individuals under the age of 13, and we do not knowingly collect information online from individuals under the age of 13.

Minors Over 13

Minors between the ages of 13 and 18 need parental consent to make authorized, legal purchase from Wooflore.com or use any of our services. We are not liable if this privilege is abused and we request that parents monitor their children when accessing our website, products, and services.

Links to Third Parties and Social Media

Our website may contain links to third-party online properties. Such third parties have their own policies that govern their collection, use, and disclosure of information. We suggest that you read their privacy policies to learn about their practices.

Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our websites. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to review each social media site’s privacy policies prior to using their services and to adjust your privacy settings on each site according to your individual wishes.

For example, here are links to Facebook, Google (including YouTube), Twitter, LinkedIn, and Instagram’s privacy policies – all companies that Wooflore works with frequently (and provides links to on our website):

Keeping Your PII Safe

At Wooflore we understand that a privacy policy is only effective if we abide by the terms we have spelled out. To that end, we have endeavored to institute reasonable and appropriate physical, electronic, and administrative measures to safeguard the security of your personal information. If you feel that your information isn’t safe or that we are not otherwise abiding by our own policies, please contact us immediately (contact information below).

However, when you do communicate with our customer support representatives via social media, these communications may not be encrypted or otherwise protected. For that reason, we ask that you do not include or share sensitive information via these communication channels.

What’s Changed? Updates to our Privacy Policy.

Wooflore may change our privacy policy from time to time. We will post all changes to this webpage. Unless we obtain your express consent, any significant policy changes will apply only to information collected after the new policy becomes effective. The new policy will not apply to any information collected under any earlier privacy policies. Please check this webpage for updates and changes regularly.

Contact Us

If you have any questions about our Privacy Policy or if you'd like to make a change in how we collect, store, or use your data, you can reach out via the contact form below. We'd love to help!

Contact Us Here: https://wooflore.com/pages/contact-us