Frequently Asked Questions

We email you when your preview is ready. If we don't hear from you within 4 days, we process the order with the artwork we have. This ensures we don't hold up your order.

Yes, as long as the animal has fur or feathers! (If, after receiving your order, we think a particular style won't look nice, we'll reach out to you.)

It depends on the style - if you select a Multi-Pet style, then yes, multiple pets will be added to the canvas.

Yes, most pets look good in most styles but on the rare occasion, we may choose to reach out to you and recommend a different style.

Most accurate times are reflected at checkout. It depends on the time of year but in non peak periods, packages usually arrive in 7 - 12 days.

Approx. 1 week after you place your order, you will receive a shipping confirmation email with a tracking link. (If you don't see this in your inbox be sure to check your Spam folder).

We use exceptional artist-grade canvas wrapped around a sturdy wood frame for your portrait. Our materials don't fade and you'll enjoy your portrait for years to come.