FAQ

Please check product details - not all portraits come with previews.

For those that do, you should see a current estimate of the preview timeline on the product page. This is when you can expect to receive an email from us. If we don't hear from you within 4 days, we process the order with the artwork we have. This ensures we don't hold up your order.

Yes, as long as the animal has fur or feathers! (If, after receiving your order, we think a particular style won't look nice, we'll reach out to you.)

It depends on the style - if you select a Multi-Pet style, then yes, multiple pets will be added to the canvas.

Yes, most pets look good in most styles but on the rare occasion, we may choose to reach out to you and recommend a different style.

Most accurate times are reflected at checkout. It depends on the time of year but in non peak periods, packages usually arrive in 7 - 12 days.

Approx. 1 week after you place your order, you will receive a shipping confirmation email with a tracking link. (If you don't see this in your inbox be sure to check your Spam folder).

For canvas prints, we use exceptional artist-grade canvas wrapped around a sturdy wood frame for your portrait. Our materials don't fade and you'll enjoy your portrait for years to come.

For posters, we use premium matte poster material and real wood frames crafted in the United States.